RETURN POLICY:

What items are eligible for a refund or credit?
Items which meet the following criteria are eligible to be returned for a refund or credit:

• Item(s) have been unopened and have not been damaged.
• Item(s) were not purchased as a Special Order.
• Item(s) did not require special refrigeration upon arrival (i.e. probiotic, etc).
• Item(s) are returned and received by Mom E Mineral™ within 15 business days of original receipt to customer.
• Item(s) were shipped to a domestic address.

All customers meeting the above criteria will be given the option for a refund (minus shipping and a 15% restocking fee), or an exchange (pending availability), once the returned items have been received.
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I received the wrong order. What should I do?
If there has been an error in our shipment to you, we apologize! Once notified, we will immediately correct our error if possible and send you the corrected order at no additional cost to you. In turn, we may send you prepaid postage for return shipment on the item(s) which were incorrectly shipped to you. So that you are not inconvenienced in any way we will schedule a pickup from a local carrier. We will be in contact with you as to when they might pick up the package.
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I received an item that was damaged in shipping. What should I do?
If damage has occurred in shipment, please notify us immediately via email at support@momemineral.com. We may request that you ship back the items to us (unless it is glass), so that we can address this with our carrier. Once the returned shipment is received, we will send out the replacement right away!
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How do you handle orders which were refused by customs?
If items are received back to us from customs and in good condition and not expired – then we are happy to refund customers the purchase price minus shipping and a 15% restocking fee.
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Return Shipping Instructions:

• Place all approved returnable item(s) in original packaging (if possible) to avoid any breakage. All item(s) should be packed tightly & securely. We cannot be responsible for any breakage during shipment of returned items.
• Take the package to your preferred shipping location. For your protection, purchasing insurance on your return shipment is strongly recommended in the event that a package is lost or damaged.
• Email support@momemineral.com and indicate all shipping information (carrier, date of shipment, tracking #'s), so that your package can be easily tracked.
• Email support@momemineral.com and indicate if you would like an exchange or a refund.

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