How do I find what I'm looking for?
There are several ways of finding what you are looking for. Please feel free to browse the "Brands", "Ingredient Index", and "Ailment" links (Coming Soon!) found at the top of each page. You can also shop by category found on the left. If you know the name of the product you are looking for, you can type any key words in the Search Bar found at the top of each page. For more detailed searching, please click on the "Advanced Search" button at the top of each page.
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How do I search by a specific brand or manufacturer?
At the top of each page, please find the link to all "Brands" currently being carried by Mom E Mineral.
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Can I search by ingredient?
Yes! At the top of each page, please find the link "Ingredient Index" for specific search results.
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I'm not sure what I'm looking for and would like to search by Ailment. Is this possible?
Coming Soon! Check back for updates!
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How do I search by several criteria at once?
The Advanced Search can be found at the top of each page. This will allow you to search for several criteria at once to get more accurate results.
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When are orders processed and shipped?
All orders are expedited within 1-3 business days from the time an order is placed, Monday through Friday. If your order is placed after 2 p.m. on Friday, then your order will be processed on Monday. Once your order is shipped, you will receive an email from us with all tracking information.

Please note that all Heat Sensitive items are shipped Monday through Thursday only.

All national holidays are observed, and orders are not processed and shipped on these days. Orders which have been placed on a holiday will be processed on the next non-holiday business day.
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How do I call in an order?
Please feel free to contact one of our friendly Mom*E*Representatives at 866-873-1545 with your order, and we will gladly assist you! Orders can be placed 24 hours a day, but will be processed Monday-Friday.
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Can I fax my order to you?
Yes! Click here to download the Printable Fax Order Form and fax your orders to 908-967-6180. We'll be happy to process your order(s) quickly!

For the quickest service possible, please make sure to write clearly and include all payment information. We don't want your order to be delayed for any reason!
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I do not want to give my credit card information over the internet. How can I place an order?
You can either call in or fax your order to:
• Phone: 866-873-1545
• Fax: 908-967-6180 - Printable Fax Order Form
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How do I order multiple quantities online?
Within each product listing, there is a dropdown menu to allow you to add as many items as you would like to your cart. If you would like to add more than 10 items to your cart, simply add at least one item to your cart and click on the "My Cart" link at the top of each page. Here you can type in the desired amount to purchase, then click the "update" button.
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Do you offer Automatic Reordering?
Yes! Balance your life by relieving the stress of having to remember to reorder your supplements! This program allows you to do just that! Simply fill out the Automatic Reorder Form, and either email (support@momemineral.com), fax (908-967-6180) or mail it back to us (PO Box 145, Iselin, NJ 08830)! You will then receive regular shipments of your product(s) at the interval you selected. Additional membership perks include exclusive offers throughout the year.
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What are the benefits for Automatic Reordering?

PROGRAM BENEFITS
• Eliminate time involved in monthly phone + internet reordering
• Choose from flexible scheduling intervals: 1st or 15th of the Month
• Ability to change products + delivery schedule any time
• Save an extra 5% on orders
• Ability to cancel at any time (unless order has shipped)

BILLING PROCESS
• Credit card will be automatically billed at the selected interval
• Shipping + handling charges as well as any applicable taxes will be added to each shipment
• Any changes to credit card, billing, or the shipping address can be made by contacting customer service at support@momemineral.com or 866-873-1545

LIMITATIONS + RESTRICTIONS
• The Automatic Reordering Program is available to the US and Puerto Rico only, and is subject to change
• The 5% discount will apply on the 2nd shipment
• If any item(s) are on backorder, we will contact you either by phone or email to let you know of any delays. You will not be charged until your order has shipped to you.
• Mom*E*Mineral™ values your security and privacy. We guarantee that we will never sell or rent your personal information
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Can I cancel my order once it has been submitted?
If an order was made in error, please contact us by phone (866-873-1545) immediately so that we can cancel the order before shipment occurs. We apologize, but once an order has been shipped, orders are not able to be cancelled.
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How can I view my order and tracking information?
Once your order ships, you will receive an email from us with all tracking information. However, you can always log into "Your Account" and view order history and tracking information at your convenience.
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Will you notify me if there are any problems with my order?
We will immediately notify you by either email or phone if there are any problems with an order. This includes backorders or credit card authorization issues.
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What brands do you carry?
You can find all brands we carry by clicking on the "Brands" link found at the top of each page.
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Can I shop by ingredient?
Yes, please search for items by ingredient by click on the "Ingredient Index" link found at the top of each page
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How do you store your products?
All items are stored in our temperature controlled professional office. All heat sensitive items are refrigerated per manufacturer guidelines.
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How do you ship heat sensitive items and those which require special handling?
Since it is important that you receive your item in the proper condition, all heat sensitive items are shipped on ice to maintain their potency and are only shipped on Monday through Thursdays. Unfortunately, we are not able to accept returns on items which are heat sensitive as they can become damaged in transit.

Currently we are unable to accept international orders that require special heat sensitive handling. If an order occurs in error, we will promptly contact you and refund you appropriately.

Ageless Secret products are shipped in a X-Ray protective covering, which comes directly from the manufacturer.

Other items which require special handling are shipped per manufacturer instructions.
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By what standards do you select the products in your store?
We are very particular about the products we carry and scrutinize the source of ingredients and manufacturing standards of every brand offered in our store. The majority of the products we carry are pharmaceutical grade and many organic. These pure products provide more bioavailability to be properly absorbed by the body and are free from binders, fillers, dyes, and excipients. Our standards are simple. If we wouldn't give it to our families, then you won't find them at Mom*E*Mineral.
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Who is eligible for free shipping?
Free shipping is offered for all orders shipping domestically within the United States with an order total of $75 or greater. Domestic orders ship for a flat rate of $6.95 (unless otherwise stated). International shipping rates will be calculated at checkout.

We also offer free standard shipping on any Pure Encapsulations and Douglas Labs products (domestic orders only)! The discount is applied automatically at checkout.
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When are orders processed and shipped?
All orders are expedited within 1-3 business days from the time an order is placed, Monday through Friday. If your order is placed after 2 p.m. on Friday, then your order will be processed on Monday.

All "Heat Sensitive" items are shipped Monday through Thursday only.

All national holidays are observed, and orders are not processed and shipped on these days. Orders which have been placed on a holiday will be processed the next non-holiday business day.
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When will I receive my domestic order?
Estimated times of arrival for your order will depend upon which method of shipping is chosen during checkout, as well as the distance your package has to travel. Here are your options:

DOMESTIC SHIPPING:
Most domestic orders have the following options at checkout:

• Standard Processing Time (1-3 Business Days) + Time in Transit (1-10 Business Days) = 2-13 Business Days
• Two-Day Processing Time (1-3 Business Days) + Time in Transit (2-3 Business Days) = 3-6 Business Days

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When will I receive my International order?
Depending upon where the item is shipped, standard shipments can take 7-30 business days to receive pending customs clearance. Excessive delays are typically customs related and customers should follow up with their local post and customs for possible updates on packages.

Please allow for additional time to receive orders during the holiday.

INTERNATIONAL SHIPPING:
Please note that these are estimated times only, and that all packages are subject to inspection by customs. Estimations below are pending customs clearance only.

• Standard ~ Estimated Time of Arrival = 7-30 business days
• USPS Priority Mail International ~ Processing Time (1-3 Business Days) + Time in Transit (5-7 Business Days) = 6-10 Business Days

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Do you offer expedited shipping?
At this time, Priority Mail is the only offered method of expedited shipping:

• USPS Priority Mail (Domestic) ~ Processing Time (1-3 Business Days) + Time in Transit (2-3 Business Days) = 3-6 Business Days
• USPS Priority Mail (International) ~ Processing Time (1-3 Business Days) + Time in Transit (5-7 Business Days) = 6-10 Business Days

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Do you ship packages outside the U.S.?
Yes, we are happy to ship to most countries Wordwide!

We request that all international customers check with their local customs offices to make sure any items ordered are allowed into the country. Different countries have different regulations in regards to specific ingredients which may or may not be permitted. It is the responsibility of the buyer to confirm this information and full liability is taken for all purchases if lost or confiscated.

All additional fees + custom taxes + duties are the responsibility of the buyer.
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How are International customs and duty taxes handled?
All additional fees + custom taxes + duties are the responsibility of the buyer.
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Will you ship to a Military APO/FPO Address?
Yes, and thank you for your service! All APO/FPO orders are shipped via USPS and shipping costs are based upon the package weight.
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How do you ship heat sensitive items and those which require special handling?
Since it is important that you receive your item in the proper condition, all heat sensitive items are shipped on ice to maintain their potency and are only shipped on Monday through Thursdays. Unfortunately, we are not able to accept returns on items which are heat sensitive as they can become damaged in transit.

Currently we are unable to accept international orders that require special heat sensitive handling. If an order occurs in error, we will promptly contact you and refund you appropriately.

Ageless Secret products are shipped in a X-Ray protective covering, which comes directly from the manufacturer.

Other items which require special handling are shipped per manufacturer instructions
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How do I determine shipping charges on my order?
Once items have been added to your cart, simply click on the "My Cart" link at the top of each page. Here you will find the "Estimate Tax and Shipping for this Order", in which you will enter your Country and Postal Code to get a more accurate quote.
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What other important shipping information should I know?
Shipments to P.O. Boxes, APO/FPO's are shipped via USPS only.

We will notify you if there are any problems with your credit card which might hinder your shipment going out on schedule.

We will contact you via email if you have a high value package which may require additional insurance. At this time we allow you to either opt in or opt out of any additional fees which may be required to insure such an order. If insurance is declined, it is done at the customers own risk and discretion.

All domestic orders over $125 receive FREE shipping!
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What items are eligible for a refund or credit?
Items which meet the following criteria are eligible to be returned for a refund or credit:

• Item(s) have been unopened and have not been damaged.
• Item(s) were not purchased as a Special Order.
• Item(s) did not require special refrigeration upon arrival (i.e. probiotic, etc).
• Item(s) are returned and received by Mom E Mineral™ within 15 business days of original receipt to customer.
• Item(s) were shipped to a domestic address.

All customers meeting the above criteria will be given the option for a refund (minus shipping and a 15% restocking fee), or an exchange (pending availability).
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I received the wrong order. What should I do?
If there has been an error in our shipment to you, we apologize! Once notified, we will immediately correct our error if possible and send you the corrected order at no additional cost to you. In turn, we may send you prepaid postage for return shipment on the item(s) which were incorrectly shipped to you. So that you are not inconvenienced in any way we will schedule a pickup from a local carrier. We will be in contact with you as to when they might pick up the package.
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I received an item that was damaged in shipping. What should I do?
If damage has occurred in shipment, please notify us immediately via email at support@momemineral.com. We may request that you ship back the items to us (unless it is glass), so that we can address this with our carrier. Once the returned shipment is received, we will send out the replacement right away!

Return Shipping Instructions:

• Place all approved returnable item(s) in original packaging (if possible) to avoid any breakage. All item(s) should be packed tightly & securely. We cannot be responsible for any breakage during shipment of returned items.
• Take the package to your preferred shipping location. For your protection, purchasing insurance on your return shipment is strongly recommended in the event that a package is lost or damaged.
• Email support@momemineral.com and indicate all shipping information (carrier, date of shipment, tracking #'s), so that your package can be easily tracked.
• Email support@momemineral.com and indicate if you would like an exchange or a refund.
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How long do backorders take to ship?
Most items on our site are in-stock and available for immediate shipment. All in-stock items generally ship within 1-3 business days from the time an order is placed. Some items might be temporarily out-of-stock and placed on backorder. When available, the backordered item(s) will ship, free of charge. Backordered items are typically shipped within 7-14 business days. You will receive an email from us notifying you of any backordered items in your order. At this time, you can select to keep the backordered item(s) active, or request a refund for this portion of your order

Vendor Backorders:
There are rare occasions which an item might become on vendor backorder ~ which means that an expected date of arrival cannot be determined by the manufacturer. Many times this is due to ingredient shortage or supply issues. In this case, the customer will be given a full refund for this portion of their order and contacted if/when the item becomes available again. Top

How do you handle orders which were refused by customs?
If items are received back to us from customs and in good condition and not expired – then we are happy to refund customers the purchase price minus shipping and a 15% restocking fee.
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What forms of payment are accepted?
The following methods of payment are accepted:
• PayPal
• Visa
• MasterCard
• American Express
• Discover
• Diner's Club
• JCB

If you prefer to make payment via PayPal, please email us at support@momemineral.com with the Item Numbers and Quantities requested. You will receive an email from PayPal with a direct invoice and a link to make payment. Currently, we cannot process payments via PayPal directly on our website. Once your payment is received, your order will be processed within the standard 1-3 business days, and then shipped via the method of shipment you chose.
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Will I be charged sales tax on my order? If so, how much?
Enjoy shopping TAX FREE on the majority of our products found on our website! Depending upon the item purchased, we may have to charge tax for orders shipping to New Jersey. As a general rule, many vitamin/supplement products do not require tax to be collected. Any taxes will be calculated during checkout. You can also estimate taxes on the "My Cart" page by entering in your Country and Postal Code. Please keep in mind that additional fees, taxes or duties may be required from customs upon receipt. These are not calculated on our site, and will be the responsibility of the buyer. Please contact your local customs office for details.
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How are International customs and duty taxes handled?
All additional fees + custom taxes + duties are the responsibility of the buyer.
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How do I order multiple quantities online?
Within each product listing, there is a dropdown menu to allow you to add as many items as you would like to your cart. If you would like to add more than 10 items to your cart, simply add at least one item to your cart and click on the "My Cart" link at the top of each page. Here you can type in the desired amount to purchase, then click the "update" button.
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How do I use a promotion code?
If you have a Promotion Code, you will be able to enter it in on the last page during checkout. If you have more than one promotion code, you will need to enter them separately. Please keep in mind that some promotion codes may not be able to be combined with other promotional offers. You will see any discounts reflected in your total before final checkout.

At this time, PayPal does not support the use of promotion codes. If you prefer to pay with PayPal and would like the promotion applied, you will need to email us directly at support@momemineral.com so that we can manually send you a PayPal invoice with the reflected discount. Please provide us with the Item Name(s), Item Number(s), Quantities, and the Promotion Code(s) to speed up the ordering process.
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How do I know if ordering online is secure?

Privacy Guarantee:
Mom*E*Mineral™ values your business and respects your privacy. When shopping with us, you can trust that your information is used for these purposes only:
• To process your order(s)
• To promptly reply to your questions, get in contact with you if there is a question regarding your order, and/or forward along shipping information and tracking numbers.
• To allow access to our newsletters for those customers who have signed up for this feature.

Information requested from you to process your order:
• Name (Company if applicable)
• Address
• Phone Number
• Email Address
• Credit Card Number

Security Guarantee:
Mom*E*Mineral™ uses industry standard Secure Socket Layer (SSL) technology to encrypt the information you send us when placing an order. This information is encrypted on your computer and sent through the internet in a jumbled code, and decoded on our secure server. Any interception of information would be useless without our server's encryption key.
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I do not want to give my credit card information over the internet. How can I place an order?
You can either call in or fax your order to:
• Phone: 866-873-1545
• Fax: 908-967-6180
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Product Accuracy Statement:
We strive to keep our items up to date and accurate at all times. However, since we carry thousands of products in our eStore, there are times when a manufacturer may discontinue, repackage, reprice or change ingredients to improve their product line and not notify us immediately. Once notified, we immediately update our website to reflect these changes. However it is possible that some lag time may occur in the process. Mom E Mineral™ has no control over the changes made by the manufacturers and is not liable for any changes made by them.
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Automatic Reordering Form + Information:
Balance your life by relieving the stress of having to remember to reorder your supplements! This program allows you to do just that! Simply fill out the Automatic Reorder Form, and either email (support@momemineral.com), fax (908-967-6180) or mail it back to us (PO Box 145, Iselin, NJ 08830)! You will then receive regular shipments of your product(s) at the interval you selected. Additional membership perks include exclusive offers throughout the year.
Top

What are the benefits for Automatic Reordering?

PROGRAM BENEFITS
• Eliminate time involved in monthly phone + internet reordering
• Choose from flexible scheduling intervals: 1st or 15th of the Month
• Ability to change products + delivery schedule any time
• Save an extra 5% on orders
• Ability to cancel at any time (unless order has shipped)

BILLING PROCESS
• Credit card will be automatically billed at the selected interval
• Shipping + handling charges as well as any applicable taxes will be added to each shipment
• Any changes to credit card, billing, or the shipping address can be made by contacting customer service at support@momemineral.com or 866-873-1545

LIMITATIONS + RESTRICTIONS
• The Automatic Reordering Program is available to the US and Puerto Rico only, and is subject to change
• The 5% discount will apply on the 2nd shipment
• If any item(s) are on backorder, we will contact you either by phone or email to let you know of any delays. You will not be charged until your order has shipped to you.
• Mom E Mineral™ values your security and privacy. We guarantee that we will never sell or rent your personal information
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Fax Ordering Form + Information:
Click here to download the Printable Fax Order Form and fax your orders to 908-967-6180. We'll be happy to process your order(s) quickly!

For the quickest service possible, please make sure to write clearly and include all payment information. We don't want your order to be delayed for any reason!
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How do I create a Mom*E*Mineral account?
You do not need a credit card to create an account and payment information is not required until you make a purchase. To begin, simply click on the "Your Account" link found at the top of each page. On the next page, click on the "Create New Account" button. Here you will be asked to enter in your Name, Email Address, and Password. That's it!
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Why should I create a Mom*E*Mineral account?
Benefits of creating an account with us:
• View Order History
• Track packages
• Change Shipping Address
• Change Billing Address
• Change Payment Method
• Cancel Items or Orders
• Change Your Name, Email Address or Password
• Manage Your Address Book
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Do you sell Wholesale?
Yes, we offer wholesale accounts to qualified professionals.
For additional information, please email support@momemineral.com
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What are your legal Terms of Use?
Please click here to view our Terms of Use
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Your website seems to have a glitch. What is the best way to contact you about this?
Thank you for helping us make our website better and more accurate! Please contact us at support@momemineral.com, or via our Contact Us page with any issues you may notice.

We appreciate the feedback!
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